Club Support Specialist
Club Support Specialist
Club Support Specialist
Posted July 31, 2025
Posted July 31, 2025
Posted July 31, 2025
Shoreview, Minnesota
Shoreview, Minnesota
Shoreview, Minnesota
Full Time/Exempt
Full Time/Exempt
Full Time/Exempt
Submit Application
Submit Application
Submit Application
Position Summary
Position Summary
Reports to Support Manager
Reports to Support Manager
Reports to Support Manager
The ForeTees Support Specialist position is responsible for customer support, software implementation and training of staff members at private country clubs. This position is responsible for training new and existing customers on how to use ForeTees products, and ongoing phone and email support. There are various ForeTees products: Websites, Dining, Golf, Court & Reservations, Business, Banquets, Membership, POS and App.
The ForeTees Support Specialist position is responsible for customer support, software implementation and training of staff members at private country clubs. This position is responsible for training new and existing customers on how to use ForeTees products, and ongoing phone and email support. There are various ForeTees products: Websites, Dining, Golf, Court & Reservations, Business, Banquets, Membership, POS and App.
The ForeTees Support Specialist position is responsible for customer support, software implementation and training of staff members at private country clubs. This position is responsible for training new and existing customers on how to use ForeTees products, and ongoing phone and email support. There are various ForeTees products: Websites, Dining, Golf, Court & Reservations, Business, Banquets, Membership, POS and App.
Duties & Responsibilites
Duties & Responsibilites
Daily interactions with customers to deliver training and troubleshoot any challenges they may encounter.
Provides training to club staff on how to use each purchased product. Walk the users through step-by-step procedures and answer questions effectively and accurately.
Maintains customer records (calls, emails, cases) within Salesforce.
Keeps up to date on the documentation of implementation process and phases.
Creates training guides and videos that provide customer training on functionality.
Creates a seamless transition for the club through all stages: the initial product sales, gathering club information, building customer sites, training the club users.
Key roles include, but not limited to: providing exceptional customer support, implementing software solutions, driving development projects, and designing innovative new features.
Prioritize, document and manage multiple tasks, ensuring that tasks are timely and accurately completed.
Attend and give demos of ForeTees products at participating Events or Shows (ie, PGA and CMAA show).
Point Person for Club Implementations: data collection, product builds, leading and scheduling meetings, training, and ensuring proper documentation.
Daily interactions with customers to deliver training and troubleshoot any challenges they may encounter.
Provides training to club staff on how to use each purchased product. Walk the users through step-by-step procedures and answer questions effectively and accurately.
Maintains customer records (calls, emails, cases) within Salesforce.
Keeps up to date on the documentation of implementation process and phases.
Creates training guides and videos that provide customer training on functionality.
Creates a seamless transition for the club through all stages: the initial product sales, gathering club information, building customer sites, training the club users.
Key roles include, but not limited to: providing exceptional customer support, implementing software solutions, driving development projects, and designing innovative new features.
Prioritize, document and manage multiple tasks, ensuring that tasks are timely and accurately completed.
Attend and give demos of ForeTees products at participating Events or Shows (ie, PGA and CMAA show).
Point Person for Club Implementations: data collection, product builds, leading and scheduling meetings, training, and ensuring proper documentation.
Daily interactions with customers to deliver training and troubleshoot any challenges they may encounter.
Provides training to club staff on how to use each purchased product. Walk the users through step-by-step procedures and answer questions effectively and accurately.
Maintains customer records (calls, emails, cases) within Salesforce.
Keeps up to date on the documentation of implementation process and phases.
Creates training guides and videos that provide customer training on functionality.
Creates a seamless transition for the club through all stages: the initial product sales, gathering club information, building customer sites, training the club users.
Key roles include, but not limited to: providing exceptional customer support, implementing software solutions, driving development projects, and designing innovative new features.
Prioritize, document and manage multiple tasks, ensuring that tasks are timely and accurately completed.
Attend and give demos of ForeTees products at participating Events or Shows (ie, PGA and CMAA show).
Point Person for Club Implementations: data collection, product builds, leading and scheduling meetings, training, and ensuring proper documentation.
Skills
Skills
Positive and calm in interactions with customers
Able to actively listen and empathize with issues being addressed
Proactive to address a club’s questions or future needs
Effective, concise and prompt communication when helping solve issues
Technical Mindset, familiarity with Club best practices and uses of products
Experience in training individuals or speaking to groups with a variety of learning styles
Technology savvy: basic Excel and keyboard proficiency
Positive and calm in interactions with customers
Able to actively listen and empathize with issues being addressed
Proactive to address a club’s questions or future needs
Effective, concise and prompt communication when helping solve issues
Technical Mindset, familiarity with Club best practices and uses of products
Experience in training individuals or speaking to groups with a variety of learning styles
Technology savvy: basic Excel and keyboard proficiency
Positive and calm in interactions with customers
Able to actively listen and empathize with issues being addressed
Proactive to address a club’s questions or future needs
Effective, concise and prompt communication when helping solve issues
Technical Mindset, familiarity with Club best practices and uses of products
Experience in training individuals or speaking to groups with a variety of learning styles
Technology savvy: basic Excel and keyboard proficiency
Scheduling Expectations
Scheduling Expectations
In office Monday - Friday
Weekend on call rotation (remote)
Evening on call rotation (remote)
Holiday on call rotation (remote)
In office Monday - Friday
Weekend on call rotation (remote)
Evening on call rotation (remote)
Holiday on call rotation (remote)
In office Monday - Friday
Weekend on call rotation (remote)
Evening on call rotation (remote)
Holiday on call rotation (remote)
Qualifications
Qualifications
Bachelor’s degree
Customer service experience
Club experience is preferred
Bachelor’s degree
Customer service experience
Club experience is preferred
Bachelor’s degree
Customer service experience
Club experience is preferred
FORETEES Mission
FORETEES Mission
Our mission is to empower golf clubs by developing and supporting software that streamlines club operations, is simple to use, and elevates the experience for both members and staff. We are committed to innovation, collaboration, and integrity, using the latest technologies to address the unique challenges faced by private and semi-private clubs.
Our products (POS, Accounting, Reservations, Websites, and Apps) are designed to be exceptionally reliable, user-friendly, scalable, and seamlessly integrated. As we aim to lead the market in technological advancements, our goal is to become the trusted partner of country clubs, consistently delivering high-quality solutions that meet our customers’ evolving needs and provide an outstanding experience for the entire club industry.
Our mission is to empower golf clubs by developing and supporting software that streamlines club operations, is simple to use, and elevates the experience for both members and staff. We are committed to innovation, collaboration, and integrity, using the latest technologies to address the unique challenges faced by private and semi-private clubs.
Our products (POS, Accounting, Reservations, Websites, and Apps) are designed to be exceptionally reliable, user-friendly, scalable, and seamlessly integrated. As we aim to lead the market in technological advancements, our goal is to become the trusted partner of country clubs, consistently delivering high-quality solutions that meet our customers’ evolving needs and provide an outstanding experience for the entire club industry.
Our mission is to empower golf clubs by developing and supporting software that streamlines club operations, is simple to use, and elevates the experience for both members and staff. We are committed to innovation, collaboration, and integrity, using the latest technologies to address the unique challenges faced by private and semi-private clubs.
Our products (POS, Accounting, Reservations, Websites, and Apps) are designed to be exceptionally reliable, user-friendly, scalable, and seamlessly integrated. As we aim to lead the market in technological advancements, our goal is to become the trusted partner of country clubs, consistently delivering high-quality solutions that meet our customers’ evolving needs and provide an outstanding experience for the entire club industry.
